Virtual cards can be used online or thru your mobile device. You can add them to your favorite retailer, service or fast food mobile apps as a payment method. Some stores may be willing to type in your virtual card information, but allowing a card to be typed in is up to the store’s policy, so we can’t guarantee it.
The following apps are currently supported: Apple Pay, Google Wallet and Samsung Pay. The mobile wallet allows your virtual card to cross the digital threshold into the physical world. With the mobile wallet integration, you can spend your virtual card wherever mobile wallet pay is accepted. Follow the instructions on your mobile device for setup. To make a purchase at a participating merchant, simply hold your mobile device near the terminal and authorize the payment.
No. Your card is active and ready for you to spend.
Virtual cards can be used online. You’ll need your 16-digit card number, the expiration date and the security code. Most web merchants run address verification during check out to make sure that the address of the card and the address you give the merchant are a match. Be sure your card address is up to date.
If you move or need to make an address change for any reason, you can edit the card address at any time. Log into www.prepaidcardstatus.com, go to the Card Actions and click Update Profile.
No, this card can’t be loaded with your own money.
To use your card on a purchase that totals more than the amount on the card, tell the cashier that you want to split the transaction and the current balance on your card. Then, use a different form of payment (cash, check, your own personal card, etc.) for the difference. Most stores will let you split a transaction, but it depends on their policy.
If an online merchant’s website doesn’t let you split the transaction, you can try calling the website’s customer service number. They may split the transaction for you over the phone.
You can check your balance, card details, spend history and more online at any time. Log into www.prepaidcardstatus.com. Your Rewards program site will also display this information as follows:
Call Cardholder Services right away at 1‐866‐230‐3809. Your card will be closed to block it from fraudulent purchases. We’ll issue you a new card for the remaining balance, minus a card reissue fee.
Yes. Your card expires after 3 years, so pay close attention to the expiration date. If you are still active in the program, your card will be reissued upon expiration.
Even after you’ve spent the card, keep it until you know you won’t be returning anything you purchased. If you need to return something, the store may require the card information used to make the original purchase. Once the store does the return at the register, allow for the credit to show on your card balance.
If a purchase totals more than the amount on the card and the merchant processes your card correctly by sending us an authorization request, the transaction won’t work and your card will decline. However, there can be times when a merchant processes your card without sending us an authorization request. A restaurant tip can also overdraft a card, so be mindful of your balance at restaurants when leaving a tip.
If the card overdrafts, you’ll need to send a payment to Cardholder Services to cover the negative amount.
Payments should be sent to:
Cardholder agreement, card details and further information on your virtual card can be viewed at:
Yes, the maximum dollar amount that can be spent in a 24 hour period is $5,000.
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